User satisfaction with computer-mediated communication systems
Management Science
Virtual teams: reaching across space, time, and organizations with technology
Virtual teams: reaching across space, time, and organizations with technology
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Visualisation in collaborative computer mediated dialogue
Proceedings of the HCI International '99 (the 8th International Conference on Human-Computer Interaction) on Human-Computer Interaction: Communication, Cooperation, and Application Design-Volume 2 - Volume 2
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The purpose is to apply breakdown analysis in identifying problems of distributed communication. Sample comprises Intranet and Internet teams. The methodology is breakdown analysis. Research framework comprises user-user, user-tool and user-task. The tools include videoconferencing and data conferencing. Transcript coding and qualitative analysis were followed. Procedures include literature review, development of framework, sampling, tool setup and breakdown analysis. Five problem indicators of user-user included unclearness of participant's oral expression, disagreement, off-task, no answer and keep silence. Problem indicators of user-tool were incorrect configuration, unstable facilities and broadband, unfamiliarity with application and facilities. User-task problem indicators included uncompleted task, participant's lateness and ignorance of assigned task. Causes of problems included participant's familiarity, ignorance of task and lateness in meeting. There was no difference of problem indicators between Intranet and Internet connection. Implications included consideration of participant's familiarity, asynchronous communica-tion is in need during inter-meeting and better planning and preparation of facilitator.