An intelligent decision making system to support e-service management

Authors:
Gülçin Büyüközkan;Mehmet Şakir Ersoy;Gülfem Işıklar
Affiliations:
Industrial Eng. Dep., Ortaköy, Galatasaray University, İstanbul, Turkey;Management Dep., Ortaköy, Galatasaray University, İstanbul, Turkey;Computer Eng. Dep., Ortaköy, Galatasaray University, İstanbul, Turkey
Venue:
AI'05 Proceedings of the 18th Australian Joint conference on Advances in Artificial Intelligence
Year:
2005

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Abstract

This paper proposes an intelligent decision support framework for an effective e-service management. The proposed framework integrates case and rule based reasonings and multi criteria decision-making techniques in fuzzy environment for a real-time decision-making, which is dealing with uncertain and imprecise decision situations. The framework potentially leads to more accurate, flexible and efficient retrieval of alternatives that are most similar and most useful to the current decision situation.