Growing pains in information systems: transforming the IS organization for client/server development

Authors:
William D. Nance
Affiliations:
San Jose Univ., San Jose, CA
Venue:
SIGCPR '94 Proceedings of the 1994 computer personnel research conference on Reinventing IS : managing information technology in changing organizations: managing information technology in changing organizations
Year:
1994

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Abstract

Information systems (IS) groups are under increasing pressure to contribute to organizational performance and to support, or even drive, broad organizational transformation efforts through the successful exploitation of information technology (IT). Using a “sociocentric” model of organizational work, this paper analyzes the experiences of one company's IS group that recently embarked on a long-term, enterprise-wide client/server system development initiative designed to transform organizational decision support processes. Even though the client/server initiative is still in its infancy and has not yet delivered high-impact applications, it has brought about substantial changes in the nature of work in the IS group. These changes range from new philosophies, methodologies, and technologies to shifts in the skills, communication patterns, and control structures required to develop and manage information systems.