Expert system applications in customer service
SIGCPR '87 Proceedings of the conference on The 1987 ACM SIGBDP-SIGCPR Conference
Informational zooming: an interaction model for the graphical access to text knowledge bases
SIGIR '87 Proceedings of the 10th annual international ACM SIGIR conference on Research and development in information retrieval
Content oriented relations between text units—a structural model for hypertexts
HYPERTEXT '87 Proceedings of the ACM conference on Hypertext
Expert system applications in customer service
ACM SIGMIS Database
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