Usability Engineering
DemIL: an online interaction language between citizen and government
Proceedings of the 15th international conference on World Wide Web
Municipalities on the web: user-friendliness of government information on the internet
EGOV'06 Proceedings of the 5th international conference on Electronic Government
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The digital inclusion promotes the reduction of social inequalities. Based on this principle, the Brazilian Government has been setting up an increasing number of Web access locations to render virtual support to its citizens. However, there are no guidelines for the construction and assessment of these electronic Government (e-Gov) sites. In this article we measure the web site quality in the e-Gov domain with the following proprieties: usability, accessibility, interoperability, security, privacy, information reliability, and service agility. We implemented our method, by using a checklist tool, in the evaluation of 127 Brazilian government sites (federal, state and municipal). Our method proved itself efficient in the diagnosis and identification of specific problems in the e-Gov site domain.