Evaluating existing information systems from a business process perspective

  • Authors:

  • Martin W. Mende;Leo Brecht;Hubert Österle

  • Affiliations:

  • Institute for Information Management, University of St. Gallen, St. Gallen, Switzerland;Institute for Information Management, University of St. Gallen, St. Gallen, Switzerland;Institute for Information Management, University of St. Gallen, St. Gallen, Switzerland

  • Venue:
  • SIGCPR '94 Proceedings of the 1994 computer personnel research conference on Reinventing IS : managing information technology in changing organizations: managing information technology in changing organizations
  • Year:
  • 1994

Quantified Score

Hi-index 0.00

Visualization

Abstract

The evaluation of existing information systems has gained importance in information systems management. A research project involving ten major Swiss companies and the University of St. Gallen has developed a method for assessing existing system from a business process perspective. Systems are evaluated at two levels: the business process supported, and the technical and functional quality of the system. Users and business managers participate actively in the evaluation project. Evaluation criteria are derived using a critical success factor approach and a set of generally applicable factors. Measurement is considered central to the evaluation, and is supported by a set of generic measures and a catalogue of further measures. The evaluation aims at initiating improvement actions. The method has been tested successfully in the participating companies.