The capability maturity model: guidelines for improving the software process
The capability maturity model: guidelines for improving the software process
Software metrics (2nd ed.): a rigorous and practical approach
Software metrics (2nd ed.): a rigorous and practical approach
The Rational Unified Process: an introduction
The Rational Unified Process: an introduction
Introduction to the team software process
Introduction to the team software process
Experimentation in software engineering: an introduction
Experimentation in software engineering: an introduction
A Discipline for Software Engineering
A Discipline for Software Engineering
IEEE Software
Wearing Two Hats: Analyst-Managers for Small Software Projects
IT Professional
A competency framework for the stakeholders of a software process improvement initiative
Proceedings of the 2011 International Conference on Software and Systems Process
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The purpose of this research is to investigate the meaningfulness to develop process improvement support at an individual level for soft factors in software development. Soft factors are non-technical activities that are hard to measure which is problematic when developing support for these activities, as improvements are achieved by collecting and analyzing process data. The Business Process Analyst, BPA, works mainly with soft factors in software development projects. The BPA leads and coordinates analysis and modelling of businesses. The BPA was chosen to receive support for improving soft factors. The support was provided in form of a framework for collecting and analyzing qualitative data. The framework is based on interviews and assessments with BPAs from industry. The results indicate that soft factors at an individual level can be supported in software development. This is positive since more roles than the BPA work with soft factors and thus may receive support.