End-User Involvement and Team Factors in Business Process Modeling

  • Authors:

  • Peter Rittgen

  • Affiliations:

  • -

  • Venue:
  • HICSS '12 Proceedings of the 2012 45th Hawaii International Conference on System Sciences
  • Year:
  • 2012

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Abstract

We study the impact of end-user involvement and team factors on model quality and consensus. By end-user involvement we mean the degree to which participants of a modeling session are involved in the active creation of models, i.e. the drawing of the diagram. We find that higher end-user involvement, facilitated by tool support, increases model quality. Complementary teams achieve better consensus than matched teams.