A Research Model for Human-Computer Trust Interaction

  • Authors:
  • Zheng Yan;Raimo Kantola;Peng Zhang

  • Affiliations:
  • -;-;-

  • Venue:
  • TRUSTCOM '11 Proceedings of the 2011IEEE 10th International Conference on Trust, Security and Privacy in Computing and Communications
  • Year:
  • 2011

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Abstract

Trust plays an important role in human-computer interaction. It helps people overcome risk and uncertainty. With the rapid growth of computer and networking technology, human-computer trust has been paid attention to. This paper studies the factors that influence the trust in human-computer interaction, i.e., the construct of human-computer trust interaction (HCTI). Based on a literature survey, we propose a research model of human-computer trust interaction that contains three root constructs: interaction intention, computer system trust and communication trust. Meanwhile, we design a measurement scale to verify it in the future.