The vocabulary problem in human-system communication
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Vocabulary differences have created difficulties for on-line information retrieval systems and are even more of a problem in computer-supported cooperative work (CSCW), where collaborators with different backgrounds engage in the exchange of ideas and information. We have investigated two questions related to the vocabulary problem in CSCW. First, what are the nature and characteristics of the vocabulary problem in collaboration, and are they different from those observed in information retrieval or in human-computer interactions research? Second, how can computer technologies and information systems be designed to help alleviate the vocabulary problem and foster seamless collaboration? We examine the vocabulary problem in CSCW and suggest a robust algorithmic solution to the problem.