ATEC '04 Proceedings of the annual conference on USENIX Annual Technical Conference
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The past decades have seen rapid advances in both the technologies we use to communicate and the very definition of personal communication. Skype has demonstrated the commercial success of P2P technology for Internet communications. Others' use of centralized servers has given way to cloud-based products that offer scalability and reliability for modern communications platforms. Communications continue to evolve as we see web applications incorporating real-time voice and video. Each technology has addressed the challenge of delivering excellent reliability in the face of the challenges of the modern Internet. Reliable products are being delivered, but despite the different architectures and careful testing, the common denominator in significant failures continues to be software behavior at scale.