Decision Support Systems and Intelligent Systems
Decision Support Systems and Intelligent Systems
Introduction: DSS: Directions for the next decade
Decision Support Systems - Special issue: Decision support systems: Directions for the next decade
Past, present, and future of decision support technology
Decision Support Systems - Special issue: Decision support systems: Directions for the next decade
Expertise in a hybrid diagnostic-recommendation system for SMEs: a successful real-life application
IEA/AIE'2004 Proceedings of the 17th international conference on Innovations in applied artificial intelligence
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We describe the weaknesses of an existing expert diagnosis-recom mendation system we have developed for SMEs. In good part, these weaknesses are related to the fact that the system was not implemented with appropriate artificial intelligence techniques. We recently decided to tackle the problem and re-engineered the core of the system with the help of an up-to-date expert system shell. In the process, we revised the formaliza tion and reorganization of the system's expertise and developed a brand new knowledge base. We here describe the new system and the improvements made, and we identify ongoing and future developments.