Computerization and control: ICTs and managerial reform in the Thai public sector

  • Authors:
  • Radaphat Chongthammakun;Steven J. Jackson

  • Affiliations:
  • University of Michigan, Ann Arbor, MI;Cornell University, Ithaca NY

  • Venue:
  • Proceedings of the 2012 iConference
  • Year:
  • 2012

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Abstract

Information infrastructures, old and new, have long been central to relations of control in large and complex bureaucracies. Beyond their effects on organizational forms and procedures, new information infrastructures often produce new practices, ambitions, and contradictions of managerialism: namely, the extension and deepening of management and oversight capacities at multiple levels of organizational function. This paper explores managerial practices and tensions accompanying recent digital government development efforts in the Thai public sector, with particular attention to new forms and resistances to control accompanying or embedded in apparently neutral technological change.