Access denied: how students resolve information needs when an "ideal" document is restricted

  • Authors:
  • Eric M. Meyers

  • Affiliations:
  • University of British Columbia, Vancouver, BC Canada

  • Venue:
  • Proceedings of the 2012 iConference
  • Year:
  • 2012

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Abstract

Finding the right match between a document and an information need appears to be of particular concern to adolescent information seekers, who expect a wealth of information at their fingertips. Using qualitative and quantitative data from a mixed method study of middle school research practices, this poster explores how students react to a breakdown in the search for information online, specifically when a seemingly ideal document to meet an information need is blocked by the school's content filter. The findings illustrate the variety of strategies employed by students to meet the need, and the impact of the search barrier on students' information seeking success and their completion of the inquiry task. The poster concludes with implications for the mediation of search tasks in the school environment.