The impact of task-oriented feature sets on HMMs for dialogue modeling

  • Authors:
  • Kristy Elizabeth Boyer;Eun Young Ha;Robert Phillips;James Lester

  • Affiliations:
  • North Carolina State University;North Carolina State University;Dual affiliation with Applied Research Associates, Inc., Raleigh, North Carolina;North Carolina State University

  • Venue:
  • SIGDIAL '11 Proceedings of the SIGDIAL 2011 Conference
  • Year:
  • 2011

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Abstract

Human dialogue serves as a valuable model for learning the behavior of dialogue systems. Hidden Markov models' sequential structure is well suited to modeling human dialogue, and their theoretical underpinnings are consistent with the conception of dialogue as a stochastic process with a layer of implicit, highly influential structure. HMMs have been shown to be effective for a variety of descriptive and predictive dialogue tasks. For task-oriented dialogue, understanding the learning behavior of HMMs is an important step toward building unsupervised models of human dialogue. This paper examines the behavior of HMMs under six experimental conditions including different task-oriented feature sets and preprocessing approaches. The findings highlight the importance of providing HMM learning algorithms with rich task-based information. Additionally, the results suggest how specific metrics should be used depending on whether the models will be employed primarily in a descriptive or predictive manner.