Integrating process management and content management for service industries

Authors:
Young Gil Kim;Chul Young Kim;Sang Chan Park
Affiliations:
Dept. of Industrial Engineering, Korea Advanced Institute of Science and Technology, (KAIST), Daejeon, Korea;Dept. of Industrial Engineering, Korea Advanced Institute of Science and Technology, (KAIST), Daejeon, Korea;Dept. of Industrial Engineering, Korea Advanced Institute of Science and Technology, (KAIST), Daejeon, Korea
Venue:
ICWE'05 Proceedings of the 5th international conference on Web Engineering
Year:
2005

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Content integration for e-business

SIGMOD '01 Proceedings of the 2001 ACM SIGMOD international conference on Management of data

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Abstract

Content management utilizing Web technologies plays an important role in e-business environment because it enables the seamless flow of information among business participants. In this paper, we present a framework for incorporating content management facilities into a process management system and apply to marketing research processes for demonstrating the feasibility of the proposed framework.