Supporting conversation variability in COBBER using causal loops

  • Authors:
  • Hector Gómez-Gauchía;Belén Díaz-Agudo;Pedro Pablo Gómez Martín;Pedro González-Calero

  • Affiliations:
  • Dep. Sistemas Informáticos y Programación, Universidad Complutense de Madrid, Spain;Dep. Sistemas Informáticos y Programación, Universidad Complutense de Madrid, Spain;Dep. Sistemas Informáticos y Programación, Universidad Complutense de Madrid, Spain;Dep. Sistemas Informáticos y Programación, Universidad Complutense de Madrid, Spain

  • Venue:
  • ICCBR'05 Proceedings of the 6th international conference on Case-Based Reasoning Research and Development
  • Year:
  • 2005

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Abstract

Conversational Case Based Reasoning (CCBR) is a form of CBR where users initiate conversations with the system to solve a certain problem. Current CCBR solutions are limited to specific domains. In the solutions we find a lack of flexibility to deal with the user's variability: different conversation strategies depending on the user's current mood, computer skills, and domain expertise. We focus our framework, COBBER, in the user's variability during a computer session. COBBER is a CCBR framework to build CCBR applications in a systematic way. The framework offers, independently to the domain, models of different conversation strategies using causal loops.