Methodologies for automated telephone answering

Authors:
Alan W. Biermann;R. Bryce Inouye;Ashley McKenzie
Affiliations:
Department of Computer Science, Duke University, Durham, NC;Department of Computer Science, Duke University, Durham, NC;Department of Computer Science, Duke University, Durham, NC
Venue:
ISMIS'05 Proceedings of the 15th international conference on Foundations of Intelligent Systems
Year:
2005

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Abstract

We survey some of the approaches to dialogue representation and processing for modern telephone answering systems. We include discussions of their strong and weak points and some of the performance levels obtained by them.