Social networking technologies and organizational knowledge sharing as a sociotechnical ecology

Authors:
Mohammad Hossein Jarrahi;Steve Sawyer
Affiliations:
Syracuse University, Syracuse, NY, USA;Syracuse University, Syracuse, NY, USA
Venue:
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
Year:
2012

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Abstract

We focus on how the uses of social networking technologies (SNT) are bound up in knowledge sharing practices. For us SNT include weblogs, wikis, corporate social networking platforms, and social networking sites such as Facebook, Twitter, and LinkedIn. Our focus is to the uses of SNT relative to people's informal networks within and across organizations. We conceive these as multidimensional networks, treating technology and humans symmetrically and as members of the same sociotechnical ecology. To date, evidence indicates that SNTs have multiple roles regarding knowledge sharing in organizational contexts, and it appears that uses of SNT advance collaborative practices in ways not fully congruent with contemporary organizational practices.