Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Occasioned practices in the work of software engineers
Requirements engineering
When Plans do not Work Out: How Plans are Used in Software Development Projects
Computer Supported Cooperative Work
Plans as situated action: an activity theory approach to workflow systems
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Fieldwork for Design: Theory and Practice
Fieldwork for Design: Theory and Practice
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This research focuses on the use and the characteristics of plans in the coordination centre which manages the allocation of the parking areas of an Italian airport. I assume that this situated, technologically mediated, socially distributed and time-constrained planning activity shows that in critical time domains the relationship between plans and situated actions is more varied than described by Suchman. Therefore my research will contribute both to the theoretical debate on the features and use of plans in the CSCW community and to the understanding of the use of plans in controlling work.