A service management architecture component model

  • Authors:

  • Jianwen Chen;Rhonda Childress;Iain Mcintosh;George Africa;Arthur Sitaramayya

  • Affiliations:

  • IBM Global Service, NSW, Australia;IBM Global Service, NSW, Australia;IBM Global Service, NSW, Australia;IBM Global Service, NSW, Australia;IBM Global Service, NSW, Australia

  • Venue:
  • Proceedings of the 7th International Conference on Network and Services Management
  • Year:
  • 2011

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Abstract

In this paper, we are proposing a four-layer enterprise architecture model for service management. The aim of the proposed architecture is to provide a framework for the automated, centralized, real-time enterprise service management solution. We developed a component model to address the functional requirements for different integrated service management functions.