Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Business Process Engineering
Electronic Commerce Customer Relationship Management: A Research Agenda
Information Technology and Management
Hi-index | 0.00 |
Business process modeling has gained fundamental importance for describing the collaboration in and between enterprises However, the lack of standardization and range of levels of detail used in corporate practice pose practical challenges This is particularly true in transformations like outsourcing or mergers and acquisitions, where a high degree of flexibility is required from both organization structures and information and communication technology (ICT) Rather than suggesting a process modeling standard to fit all purposes, this paper presents three complementary and reality-checked levels of process design tailored at different audiences and serving corresponding modeling purposes in transformation projects.