Communications of the ACM
Communications of the ACM
Reinventing trust, collaboration and compliance in social systems
CHI '06 Extended Abstracts on Human Factors in Computing Systems
In praise of forgiveness: Ways for repairing trust breakdowns in one-off online interactions
International Journal of Human-Computer Studies
Peer Pressure as a Driver of Adaptation in Agent Societies
Engineering Societies in the Agents World IX
Towards a decision model based on trust and security risk management
AISC '09 Proceedings of the Seventh Australasian Conference on Information Security - Volume 98
From theory to practice: forgiveness as a mechanism to repair conflicts in CMC
iTrust'06 Proceedings of the 4th international conference on Trust Management
QoS management in MANETs using norm-governed agent societies
ESAW'05 Proceedings of the 6th international conference on Engineering Societies in the Agents World
Hi-index | 0.00 |
Reputation mechanisms have responded to the ever-increasing demand for online policing by “collecting, distributing and aggregating feedback about participants' past behavior”. But unlike in human societies where forbidden actions are coupled with legal repercussions, reputation systems fulfill a socially-oriented duty by alerting the community's members on one's good standing. The decision to engage in collaborative efforts with another member is chiefly placed in the hands of each individual. This form of people empowerment sans litigation brings forth a moral concern: in humanhuman interactions, a violation of norms and standards is unavoidable but not unforgivable. Driven by the prosocial benefits of forgiveness, this paper proposes ways of facilitating forgiveness between offender and victim through the use of personal ‘moral' agents. We suggest that a richer mechanism for regulating online behaviour can be developed, one that integrates trust, reputation and forgiveness.