Communications of the ACM - Special issue on analysis and modeling in software development
The sciences of the artificial (3rd ed.)
The sciences of the artificial (3rd ed.)
Multimedia Learning
Practical guidelines for the readability of IT-architecture diagrams
Proceedings of the 20th annual international conference on Computer documentation
Verifying web services composition based on hierarchical colored petri nets
Proceedings of the first international workshop on Interoperability of heterogeneous information systems
Complexity and clarity in conceptual modeling: comparison of mandatory and optional properties
Data & Knowledge Engineering - Special issue: Quality in conceptual modeling
Process models representing knowledge for action: a revised quality framework
European Journal of Information Systems - Special issue: Action in language, organisations and information systems
Factors and measures of business process modelling: model building through a multiple case study
European Journal of Information Systems - Special section: PACIS 2004
AUIC '06 Proceedings of the 7th Australasian User interface conference - Volume 50
How do practitioners use conceptual modeling in practice?
Data & Knowledge Engineering - Special issue: ER 2004
Understanding Conceptual Schemas: Exploring the Role of Application and IS Domain Knowledge
Information Systems Research
Evaluating quality of conceptual modelling scripts based on user perceptions
Data & Knowledge Engineering
Empirical investigations of conceptual modeling and the modeling process
Proceedings of the 39th conference on Winter simulation: 40 years! The best is yet to come
Seven process modeling guidelines (7PMG)
Information and Software Technology
IEEE Transactions on Software Engineering
Activity labeling in process modeling: Empirical insights and recommendations
Information Systems
Tangible media in process modeling: a controlled experiment
CAiSE'11 Proceedings of the 23rd international conference on Advanced information systems engineering
A Study Into the Factors That Influence the Understandability of Business Process Models
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
A study on the effects of routing symbol design on process model comprehension
Decision Support Systems
Using a knowledge learning framework to predict errors in database design
Information Systems
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Process modeling is an important design practice in organizational improvement projects. In this paper, we examine the design of business process diagrams in contexts where novice analysts only have basic design tools such as paper and pencils available, and little to no understanding of formalized modeling approaches. Based on a quasi-experimental study with 89 BPM students, we identify five distinct process design archetypes ranging from textual to hybrid and graphical representation forms. We examine the quality of the designs and identify which representation formats enable an analyst to articulate business rules, states, events, activities, temporal and geospatial information in a process model. We found that the quality of the process designs decreases with the increased use of graphics and that hybrid designs featuring appropriate text labels and abstract graphical forms appear well-suited to describe business processes. We further examine how process design preferences predict formalized process modeling ability. Our research has implications for practical process design work in industry as well as for academic curricula on process design.