Assessing Voice Quality in Packet-Based Telephony
IEEE Internet Computing
The effects of loss and latency on user performance in unreal tournament 2003®
Proceedings of 3rd ACM SIGCOMM workshop on Network and system support for games
Proceedings of the 2004 ACM SIGCHI International Conference on Advances in computer entertainment technology
Analysis of factors affecting players' performance and perception in multiplayer games
NetGames '05 Proceedings of 4th ACM SIGCOMM workshop on Network and system support for games
Quantifying Skype user satisfaction
Proceedings of the 2006 conference on Applications, technologies, architectures, and protocols for computer communications
Predicting the perceived quality of a first person shooter: the Quake IV G-model
NetGames '06 Proceedings of 5th ACM SIGCOMM workshop on Network and system support for games
Assessing the Quality of Experience of SopCast
International Journal of Internet Protocol Technology
Impact of Advertisements during Channel Zapping on Quality of Experience
ICNS '09 Proceedings of the 2009 Fifth International Conference on Networking and Services
Measurement study of multi-party video conferencing
NETWORKING'10 Proceedings of the 9th IFIP TC 6 international conference on Networking
Standardization activities in the ITU for a QoE assessment of IPTV
IEEE Communications Magazine
Increasing the user perceived quality for IPTV services
IEEE Communications Magazine
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Quality of Experience (QoE) relates to how users perceive the quality of an application. To capture such a subjective measure, either by subjective tests or via objective tools, is an art on its own. Given the importance of measuring users’ satisfaction to service providers, research on QoE took flight in recent years. In this paper we present an overview of various techniques for measuring QoE, thereby mostly focusing on freely available tools and methodologies.