A CBR-based approach for supporting consulting agencies in successfully accompanying a customer's introduction of knowledge management

  • Authors:
  • Mark Hefke;Andreas Abecker

  • Affiliations:
  • Forschungszentrum Informatik (FZI), Karlsruhe, Germany;Forschungszentrum Informatik (FZI), Karlsruhe, Germany

  • Venue:
  • ECCBR'06 Proceedings of the 8th European conference on Advances in Case-Based Reasoning
  • Year:
  • 2006

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Abstract

This paper describes a case-based approach for supporting consulting agencies in accompanying an organisation's Knowledge Management (KM) implementation. Best Practice Cases (BPCs) of successfully conducted consulting services are captured by the system's ontology-based case base and reused for further KM introduction services. The system synergetically combines technologies of the Semantic Web with those of Case-based Reasoning. Seen from the KM point of view, the system follows the holistic approach of a KM introduction by considering technological, organizational and human aspects of KM in equal measure.