AAAI '99/IAAI '99 Proceedings of the sixteenth national conference on Artificial intelligence and the eleventh Innovative applications of artificial intelligence conference innovative applications of artificial intelligence
Minerva: An automated resource provisioning tool for large-scale storage systems
ACM Transactions on Computer Systems (TOCS)
Focus on Openview: A Guide to Hewlett-Packard's Network and Systems Management Platforms
Focus on Openview: A Guide to Hewlett-Packard's Network and Systems Management Platforms
AQuA: An Adaptive Architecture that Provides Dependable Distributed Objects
IEEE Transactions on Computers
Automated SLA Monitoring for Web Services
DSOM '02 Proceedings of the 13th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management: Management Technologies for E-Commerce and E-Business Applications
GridWorkflow: A Flexible Failure Handling Framework for the Grid
HPDC '03 Proceedings of the 12th IEEE International Symposium on High Performance Distributed Computing
The 'QoS Query Service' for Improved Quality-of-Service Decision Making in CORBA
SRDS '99 Proceedings of the 18th IEEE Symposium on Reliable Distributed Systems
Constructing Adaptive Software in Distributed Systems
ICDCS '01 Proceedings of the The 21st International Conference on Distributed Computing Systems
An Adaptive Policy-Based Framework for Network Services Management
Journal of Network and Systems Management
Precise Service Level Agreements
Proceedings of the 26th International Conference on Software Engineering
Component Middleware to Support Non-repudiable Service Interactions
DSN '04 Proceedings of the 2004 International Conference on Dependable Systems and Networks
An SLA-Oriented Capacity Planning Tool for Streaming Media Services
DSN '04 Proceedings of the 2004 International Conference on Dependable Systems and Networks
Adaptive Grid Service Flow Management: Framework and Model
ICWS '04 Proceedings of the IEEE International Conference on Web Services
SLA based profit optimization in web systems
Proceedings of the 13th international World Wide Web conference on Alternate track papers & posters
Utility computing SLA management based upon business objectives
IBM Systems Journal
Web services on demand: WSLA-driven automated management
IBM Systems Journal
On the Monitoring of Contractual Service Level Agreements
WEC '04 Proceedings of the First IEEE International Workshop on Electronic Contracting
Performance Monitoring of Service-Level Agreements for Utility Computing Using the Event Calculus
WEC '04 Proceedings of the First IEEE International Workshop on Electronic Contracting
Providing end-to-end service level agreements across multiple ISP networks
Computer Networks: The International Journal of Computer and Telecommunications Networking - Special issue: Internet economics: Pricing and policies
Cremona: an architecture and library for creation and monitoring of WS-agreents
Proceedings of the 2nd international conference on Service oriented computing
Performance-based middleware for Grid computing: Research Articles
Concurrency and Computation: Practice & Experience - Grid Performance
The Anatomy of the Grid: Enabling Scalable Virtual Organizations
International Journal of High Performance Computing Applications
Grid, Management and Self-Management
The Computer Journal
Self-star Properties in Complex Information Systems: Conceptual and Practical Foundations (Lecture Notes in Computer Science)
Management applications of the Web Service Offerings Language (WSOL)
Information Systems - Special issue: The 15th international conference on advanced information systems engineering (CAiSE 2003)
Web Services: Concepts, Architectures and Applications
Web Services: Concepts, Architectures and Applications
Fundamentals of dynamic decentralized optimization in autonomic computing systems
Self-star Properties in Complex Information Systems
Temporal-Awareness in SLAs: Why Should We Be Concerned?
Service-Oriented Computing - ICSOC 2007 Workshops
Service level agreements: web services and security
ICWE'07 Proceedings of the 7th international conference on Web engineering
Deriving business processes with service level agreements from early requirements
Journal of Systems and Software
Formal mapping of WSLA contracts on stochastic models
EPEW'11 Proceedings of the 8th European conference on Computer Performance Engineering
A calculus for SLA delay properties
MMB'12/DFT'12 Proceedings of the 16th international GI/ITG conference on Measurement, Modelling, and Evaluation of Computing Systems and Dependability and Fault Tolerance
A bargaining-specific architecture for supporting automated service agreement negotiation systems
Science of Computer Programming
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Various forms of agreements naturally arise in the service provider model as well as in multi-party computing models such as business-to-business, utility and grid computing. The role of these agreements is twofold: they stipulate obligations and expectations of the involved parties, and they represent the goals to be met by the infrastructure. As a consequence of this latter point, in order to automate run-time adaptation and management of systems and services, agreements should be encoded and integrated in management software platforms. In this paper, we review the state of the art in software support for various forms of agreements, for all stages of their life-cycle. We also review emerging platforms and technologies in standard bodies, industries and academia.