Analysis of queries reaching SHIL on the web – an information system providing citizen information

Authors:
Gilad Ravid;Judit Bar-Ilan;Sheizaf Rafaeli;Shifra Baruchson-Arbib
Affiliations:
Department of Industrial Engineering and Management, Ben-Gurion University of the Negev, Beer Sheva, Israel;Department of Information Science, Bar-Ilan University, Ramat-Gan, Israel;Center for the Study of the Information Society, University of Haifa, Haifa, Israel;Department of Information Science, Bar-Ilan University, Ramat-Gan, Israel
Venue:
NGITS'06 Proceedings of the 6th international conference on Next Generation Information Technologies and Systems
Year:
2006

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Abstract

SHIL on the Webp is the website of the Israeli Citizens' Advice Bureau. This is a high traffic site, where the sources of most of the external hits are result pages of general search engines. In this paper we analyzed these external hits with an emphasis on the specific queries submitted to the general search engines (e.g., Google and MSN). The findings provide an insight to the general interests of the Israeli web users related to citizens' information.