Zen and the art of learning support: combining documentation, training, and online help functions for a unique organizational approach to information development

Authors:
Karen E. Goeller
Affiliations:
Information Design Process Manager, Bellcore
Venue:
SIGDOC '94 Proceedings of the 12th annual international conference on Systems documentation: technical communications at the great divide
Year:
1994

Integrating online help, documentation, and training

SIGDOC '94 Proceedings of the 12th annual international conference on Systems documentation: technical communications at the great divide
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IPCC/SIGDOC '00 Proceedings of IEEE professional communication society international professional communication conference and Proceedings of the 18th annual ACM international conference on Computer documentation: technology & teamwork
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