A language/action perspective on the design of cooperative work (Reprint)
Computer-supported cooperative work: a book of readings
Introduction to Knowledge Management: KM in Business
Introduction to Knowledge Management: KM in Business
Enterprise Transformation: Understanding and Enabling Fundamental Change (Wiley Series in Systems Engineering and Management)
Agility by ARIS Business Process Management: Yearbook Business Process Excellence 2006/2007
Agility by ARIS Business Process Management: Yearbook Business Process Excellence 2006/2007
Essential Business Process Modeling
Essential Business Process Modeling
Business process innovation based on stakeholder perceptions
Information-Knowledge-Systems Management - Work, Workflow, Information Systems and Enterprise Transformation
Model-driven synthesis of SOA solutions
IBM Systems Journal
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As organizations need to adapt constantly, it becomes increasingly important for stakeholders to start talking a ‘business-process language' - they need to develop an understanding of processes in terms of intertwining work structure and behavior information. The closer business-process modeling techniques are to mental representations of their users, i.e. the more intuitively models can be created and communicated, the more effectively models can be utilized in the course of change processes. In our empirical study we were interested in adequately supporting participatory management of change based on business process models. The stakeholders' individual cognitive work load should be minimal when explicating and sharing process knowledge. In the study individuals not familiar with modeling were introduced to the idea of business-process modeling, and asked to model a given scenario. We also asked them to use a notation with open semantics to enable authentic representations. The results show in the majority of cases flow-oriented understanding of business - process modeling, and in some cases natural language orientation. The data suggest providing respective modeling techniques and tools for organizational development.