SPI Models: What Characteristics are Required for Small Software Development Companies?
Software Quality Control
IEEE Internet Computing
Taxomomy of QoS Specifications
WORDS '97 Proceedings of the 3rd Workshop on Object-Oriented Real-Time Dependable Systems - (WORDS '97)
IEEE Intelligent Systems
Defining a Requirements Process Improvement Model
Software Quality Control
Service-Oriented System Engineering: A New Paradigm
SOSE '05 Proceedings of the IEEE International Workshop
How to Trust a Web Service Monitor Deployed in an Untrusted Environment?
NWESP '07 Proceedings of the Third International Conference on Next Generation Web Services Practices
Developing a configuration management capability model for the medical device industry
International Journal of Information Systems and Change Management
Cloud Computing and IT as a Service: Opportunities and Challenges
ICWS '08 Proceedings of the 2008 IEEE International Conference on Web Services
Research on Distributed Architecture Based on SOA
ICCSN '09 Proceedings of the 2009 International Conference on Communication Software and Networks
A Model-Driven Approach for Monitoring Business Performance in Web Service Compositions
ICIW '09 Proceedings of the 2009 Fourth International Conference on Internet and Web Applications and Services
Data Security in the World of Cloud Computing
IEEE Security and Privacy
Proposing an ISO/IEC 15504-2 compliant method for process capability/maturity models customization
PROFES'11 Proceedings of the 12th international conference on Product-focused software process improvement
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SaaS (Software as a Service) has become one of the fastest-growing innovative fields of the IT sector. Yet, as any other software intensive organizations, SaaS providers also need to deliver the service quality they offer. And, although, today exist a multitude of software quality models, so far, a specific adaptation does not exist to the SaaS context. Therefore, we present the results of our research on discovering software process and product quality criteria in the SaaS scenario. We adopted a research methodology, including, domain analysis, stakeholders interviews and literature review to elicit quality criteria and a survey to validate and prioritize the identified criteria. Such a set of identified quality criteria may help service clients to select providers as well as serve as a basis for a mapping relevant software process areas and best practices in order to adapt existing capability/maturity models and standards to this specific domain.