An asian study of healthcare web portals: implications for healthcare digital libraries

Authors:
Yin-Leng Theng;Eng-Soon Soh
Affiliations:
Division of Information Studies, School of Communication and Information, Nanyang Technological University, Singapore;Division of Information Studies, School of Communication and Information, Nanyang Technological University, Singapore
Venue:
ICADL'05 Proceedings of the 8th international conference on Asian Digital Libraries: implementing strategies and sharing experiences
Year:
2005

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Abstract

In contrast to most studies conducted in the West, this study investigated online trust of healthcare Web portals from Asian countries. A Web-based survey was conducted through the Internet for about two weeks and achieved 127 responses. The respondents assessed two healthcare Web portals based on task completion before answering questions in a Web-based questionnaire. Congruent to related studies carried in the West, this study also suggested a significant relationship between usability and perceived credibility of healthcare Web portals. Findings from this pilot study seemed to indicate that the “error prevention” usability heuristic was most severely violated in two healthcare Web portals. The paper then concludes with implications on design of user-centred healthcare digital libraries.