Beyond the chalkboard: computer support for collaboration and problem solving in meetings
Communications of the ACM
Computer networks
Groupware: some issues and experiences
Communications of the ACM
Overview of the p×64 kbit/s video coding standard
Communications of the ACM - Special issue on digital multimedia systems
Communications of the ACM - Special issue on computer graphics: state of the arts
An integrated architecture for intelligent agents
ACM SIGART Bulletin
Understanding DCE
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Active mail—a framework for implementing groupware
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Artificial Intelligence
Some computer science issues in ubiquitous computing
Communications of the ACM - Special issue on computer augmented environments: back to the real world
Shaping the future: business design through information technology
Shaping the future: business design through information technology
The affordances of media spaces for collaboration
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
FreeWalk: supporting casual meetings in a network
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Providing awareness information to support transitions in remote computer-mediated collaboration
Conference Companion on Human Factors in Computing Systems
The design of an interactive online help desk in the Alexandria Digital Library
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Applying videogame technologies to video conferencing systems
SAC '98 Proceedings of the 1998 ACM symposium on Applied Computing
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We analyse eighteen months of national and international deployment of a prototype telemeeting system supporting synchronous remote meetings which make extensive use of shared documents as well as video and audio conferencing. Logistics of a telemeeting include scheduling people and equipment, document format conversion, pre-sending documents, training, equipment and call setup, and meeting followup. The logistics burden is much larger than expected and can be a barrier to adoption of telemeeting technology. Using a process model that recognises moving between solo and group, asynchronous and synchronous work modes, the paper explores the amenability of individual logistics tasks to automated assistance, proposes a framework for such assistance, and develops a set of design principles.