Application frameworks and methods for assisting tracking of actionable items

  • Authors:
  • Eunsoo Shim;Varun Singla;Venkatesh Krishnaswamy

  • Affiliations:
  • Samsung Electronics, Giheung-gu, Yongin-si, Gyeonggi-do, Korea;Indian Institute of Technology Delhi, New Delhi, Delhi, India;Avaya Labs Research, Basking Ridge, NJ

  • Venue:
  • Proceedings of the 6th International Conference on Ubiquitous Information Management and Communication
  • Year:
  • 2012

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Abstract

Diverse social networks and online communities add more messages to catch up to active communication users who are already flooded by emails, SMS, and IMs. We present application frameworks and methods that aim to assist the users to efficiently identify important messages from diverse interactive message channels, in particular, as an example, the messages containing actionable items. To build the method for identifying the messages containing actionable items, an empirical study on choosing the machine learning based classification algorithm and construction of the best feature set was conducted, illustrating the various aspects to consider for the best classification performance. A set of novel and elegant rules for parsing and extracting a summary of the actionable items from the identified message are presented and its effectiveness is demonstrated through examples and measurements on an email data set.