Managing the software process
Software process improvement: practical guidelines for business susccess
Software process improvement: practical guidelines for business susccess
Proceedings of the Conference on The Future of Software Engineering
European experiences with software process improvement
Proceedings of the 22nd international conference on Software engineering
A Discipline for Software Engineering
A Discipline for Software Engineering
Goal-oriented software assessment
Proceedings of the 24th International Conference on Software Engineering
An Instrument for Measuring the Key Factors of Successin Software Process Improvement
Empirical Software Engineering
Measurement in Software Process Improvement Programmes: An Empirical Study
IWSM '00 Proceedings of the 10th International Workshop on New Approaches in Software Measurement
Transforming Software Organizations with the Capability Maturity Model
PROFES '00 Proceedings of the Second International Conference on Product Focused Software Process Improvement
PROFES '02 Proceedings of the 4th International Conference on Product Focused Software Process Improvement
Stakeholder Theory and "The Corporate Objective Revisited"
Organization Science
An Empirical Investigation of the Key Factors for Success in Software Process Improvement
IEEE Transactions on Software Engineering
Dynamic composition of services for end-to-end information transport
IEEE Wireless Communications
Defining and monitoring strategically aligned software improvement goals
PROFES'10 Proceedings of the 11th international conference on Product-Focused Software Process Improvement
Review: Recent developments in the organization goals conformance using ontology
Expert Systems with Applications: An International Journal
Queuing system for different classes of customers
International Journal of Business Information Systems
A decision framework for optimisation of business processes aligned with business goals
International Journal of Business Information Systems
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Process improvement should improve an organisation's ability to achieve its business goals. While mapping an organisation's strategic goals through various layers of management is common, such mapping does not seem to continue through to their processes that create value to the organisation. Despite a number of process improvement methods being available, and almost two decades of experience with those methods, many process improvement projects do not end successfully. We explore the impact process assessment has on process improvement. In particular, we study the alignment of an organisation's process goals to its business goals; and the contribution of process assessment to this goal alignment. This paper illustrates the data gathered through industry survey reflecting the lack of focus on and alignment of organisation's business goals throughout process improvement. The results indicate that there is little knowledge and experience in industry in aligning the process goals and organisation's business goals. This, in turn, could explain the unsuccessful process improvement efforts or perhaps even the skepticism towards process improvement in general.