Troubleshooting CFM 56-3 Engines for the Boeing 737 - Using CBR and Data-Mining
EWCBR '96 Proceedings of the Third European Workshop on Advances in Case-Based Reasoning
Defining Knowledge Layers for Textual Case-Based Reasoning
EWCBR '98 Proceedings of the 4th European Workshop on Advances in Case-Based Reasoning
Case-Based Reasoning Technology, From Foundations to Applications
Rapid Prototyping of CBR Applications with the Open Source Tool myCBR
ECCBR '08 Proceedings of the 9th European conference on Advances in Case-Based Reasoning
Experience management: foundations, development methodology, and internet-based applications
Experience management: foundations, development methodology, and internet-based applications
The SEASALT architecture and its realization within the docQuery project
KI'09 Proceedings of the 32nd annual German conference on Advances in artificial intelligence
Towards case-based adaptation of workflows
ICCBR'10 Proceedings of the 18th international conference on Case-Based Reasoning Research and Development
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This paper presents a case-based reasoning system that has been applied in a machine diagnosis customer support scenario. Complex machine problems are solved by sharing machine engineers' experiences among technicians. Within our approach we made use of existing service reports, extracted machine diagnosis information and created a case base out it that provides solutions faster and more efficient than the traditional approach. The problem solving knowledge base is a data set that has been collected over about five years for quality assurance purposes and we explain how existing data can be used to build a case-based reasoning system by creating a vocabulary, developing similarity measures and populating cases using information extraction techniques.