A simulation system for evaluating customer service operations in telephone companies

Authors:
Hideo Imanaka;Hiroyuki Satou;Noriyuki Ikeuchi
Affiliations:
NTT Telecommunication Networks Laboratories, 3-9-11, Midori-cho, Musashino-shi, Tokyo 180, Japan;NTT Sendai Branch, 2-8-1, Ichiban-cho, Aoba-ku, Sendai-shi, Miyagi 980, Japan;NTT Technology Research Department, 1-1-6, Uchisaiwai-cho, Chiyoda-ku, Tokyo 100-19, Japan
Venue:
WSC '94 Proceedings of the 26th conference on Winter simulation
Year:
1994

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Abstract