Leveraging hidden dialogue state to select tutorial moves
IUNLPBEA '10 Proceedings of the NAACL HLT 2010 Fifth Workshop on Innovative Use of NLP for Building Educational Applications
Dialogue act modeling in a complex task-oriented domain
SIGDIAL '10 Proceedings of the 11th Annual Meeting of the Special Interest Group on Discourse and Dialogue
Thinking outside the box for natural language processing
CICLing'12 Proceedings of the 13th international conference on Computational Linguistics and Intelligent Text Processing - Volume Part I
International Journal of Artificial Intelligence in Education - Special issue on Best of ITS 2010
Combining verbal and nonverbal features to overcome the 'information gap' in task-oriented dialogue
SIGDIAL '12 Proceedings of the 13th Annual Meeting of the Special Interest Group on Discourse and Dialogue
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With the availability of large corpora of spoken dialog, it is now possible to use data-driven techniques to build and use models of task-oriented dialogs. In this paper, we use data-driven techniques to build task structures for individual dialogs, and use the dialog task structures for: dialog act classification, task/subtask classification, task/subtask prediction, and dialog act prediction. We evaluate our approach using a corpus of customer/agent dialogs from a catalog service domain. This paper demonstrates the feasibility of using corpora of human-human conversation to learn dialog models suitable for human-computer dialog applications.