Citizen communications in crisis: anticipating a future of ICT-supported public participation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Collaboration-oriented design of disaster response system
CHI '08 Extended Abstracts on Human Factors in Computing Systems
The theoretical foundation and validity of a component-based usability questionnaire
Behaviour & Information Technology
Collaborative situational mapping during emergency response
European Conference on Cognitive Ergonomics: Designing beyond the Product --- Understanding Activity and User Experience in Ubiquitous Environments
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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This paper focuses on decentralized individual self-help in the aftermath of a disaster, instead of the traditionally adopted model of centralized disaster response management. It presents the results of a controlled field experiment that compares a new disaster response model involving civilians participating with smartphones with the traditional centralized model. In the new system, the affected people lead themselves to safety, and at the same time serving as distributed active sensors that share observations of the disaster area. The results show that the proposed system is more effective, preferred, and reduces the workload in guiding affected people safely to their destinations.