Information Systems Research
Learning processes in user training: the case for hermeneutics
Proceedings of the 2010 Special Interest Group on Management Information System's 48th annual conference on Computer personnel research on Computer personnel research
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In this paper, we present a research-in-progress study where we are revisiting a well known knowledge-level framework of understanding (i.e. knowledge) of a system proposed by Olfman et al. (2006). The catalyst for this relook was the anomalies and incongruencies that surfaced when we tried to apply this framework in another study whose aim was to examine how hermeneutic reflection helps in learning. While the framework proved a useful vehicle to carry out hermeneutic analysis, it also proved inadequate in accounting for some significant aspects of what constitutes understanding of a system. A closer look at the data revealed that other theoretical premises could not only provide a better interpretation but also that these premises can potentially enhance the knowledge level framework. We are currently reinterpreting the data using three interpretive lenses, namely, practice lens, socio-materiality and genres. Our goal is to reconceptualize what constitutes understanding or knowledge of a system and propose a revised knowledge level framework.