Knowledge management-centric help desk: specification and performance evaluation
Decision Support Systems
Integrating intra-firm and inter-firm knowledge diffusion into the knowledge diffusion model
Expert Systems with Applications: An International Journal
Exploiting and transferring presentational knowledge assets in R&D organizations
Expert Systems with Applications: An International Journal
On a collaborative commerce framework and architecture for next generation commerce
CTS'05 Proceedings of the 2005 international conference on Collaborative technologies and systems
Recommender systems for personal knowledge management in collaborative environments
Expert Systems with Applications: An International Journal
International Journal of Knowledge Management
The Practice of Jordanian Business to Attain Customer Knowledge Acquisition
International Journal of Knowledge Management
A design of knowledge management tool for supporting product development
Information Processing and Management: an International Journal
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We present a tutorial on knowledge management (KM) and a roadmap of this special issue around the knowledge life-cycle. Knowledge management is a discipline that provides a strategy, process and technology to share and leverage information and expertise that increases our level of understanding, to more effectively solve problems and make decisions. We address three key views: (1) codification (tacit and explicit knowledge types); (2) various knowledge environments; and (3) cognitive aspects, followed by detailed descriptions of features and technology, and how this capability is being leveraged in forward-looking organizations