Strategic logistics outsourcing: An integrated QFD and fuzzy AHP approach

Authors:
William Ho;Ting He;Carman Ka Man Lee;Ali Emrouznejad
Affiliations:
Operations and Information Management Group, Aston Business School, Aston University, Birmingham B4 7ET, United Kingdom;Research Centre of Intelligent Computing for Enterprises and Services, School of Computer Science and Technology, Harbin Institute of Technology, Harbin 150001, PR China;Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong;Operations and Information Management Group, Aston Business School, Aston University, Birmingham B4 7ET, United Kingdom
Venue:
Expert Systems with Applications: An International Journal
Year:
2012

Citing 4
Cited 1

Application of a hybrid intelligent decision support model in logistics outsourcing

Computers and Operations Research
A holistic approach for selecting a third-party reverse logistics provider in the presence of vagueness

Computers and Industrial Engineering
An integrated fuzzy approach for provider evaluation and selection in third-party logistics

Expert Systems with Applications: An International Journal
Developing a supply chain disruption analysis model: Application of colored Petri-nets

Expert Systems with Applications: An International Journal

Fuzzy heterogeneous multiattribute decision making method for outsourcing provider selection

Expert Systems with Applications: An International Journal

Quantified Score

Hi-index	12.05

Visualization

Abstract

This paper develops an integrated approach, combining quality function deployment (QFD), fuzzy set theory, and analytic hierarchy process (AHP) approach, to evaluate and select the optimal third-party logistics service providers (3PLs). In the approach, multiple evaluating criteria are derived from the requirements of company stakeholders using a series of house of quality (HOQ). The importance of evaluating criteria is prioritized with respect to the degree of achieving the stakeholder requirements using fuzzy AHP. Based on the ranked criteria, alternative 3PLs are evaluated and compared with each other using fuzzy AHP again to make an optimal selection. The effectiveness of proposed approach is demonstrated by applying it to a Hong Kong based enterprise that supplies hard disk components. The proposed integrated approach outperforms the existing approaches because the outsourcing strategy and 3PLs selection are derived from the corporate/business strategy.