Characterizing browsing strategies in the World-Wide Web
Proceedings of the Third International World-Wide Web conference on Technology, tools and applications
Methodology matters: doing research in the behavioral and social sciences
Human-computer interaction
An adaptive short list for documents on the World Wide Web
Proceedings of the 2nd international conference on Intelligent user interfaces
How people revisit web pages: empirical findings and implications for the design of history systems
International Journal of Human-Computer Studies - Special issue: World Wide Web usability
Information archiving with bookmarks: personal Web space construction and organization
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The tangled Web we wove: a taskonomy of WWW use
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
TopicShop: enhanced support for evaluating and organizing collections of Web sites
UIST '00 Proceedings of the 13th annual ACM symposium on User interface software and technology
Keeping found things found on the web
Proceedings of the tenth international conference on Information and knowledge management
How knowledge workers use the web
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Hunter gatherer: interaction support for the creation and management of within-web-page collections
Proceedings of the 11th international conference on World Wide Web
Information seeking and mediated searching study. Part 3: successive searching
Journal of the American Society for Information Science and Technology
Experiments in social data mining: The TopicShop system
ACM Transactions on Computer-Human Interaction (TOCHI)
Integrating back, history and bookmarks in web browsers
CHI '01 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '04 Extended Abstracts on Human Factors in Computing Systems
WebDAV-based hypertext annotation and trail system
Proceedings of the fifteenth ACM conference on Hypertext and hypermedia
An evaluation of landmarks for re-finding information on the web
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Information search and re-access strategies of experienced web users
WWW '05 Proceedings of the 14th international conference on World Wide Web
Summarizing personal web browsing sessions
UIST '06 Proceedings of the 19th annual ACM symposium on User interface software and technology
User Interface Design and Evaluation (The Morgan Kaufmann Series in Interactive Technologies) (The Morgan Kaufmann Series in Interactive Technologies)
Web page revisitation revisited: implications of a long-term click-stream study of browser usage
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A field study characterizing Web-based information-seeking tasks
Journal of the American Society for Information Science and Technology
The re:search engine: simultaneous support for finding and re-finding
Proceedings of the 20th annual ACM symposium on User interface software and technology
Not quite the average: An empirical study of Web use
ACM Transactions on the Web (TWEB)
SearchBar: a search-centric web history for task resumption and information re-finding
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Building support for multi-session tasks
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Exploring multi-session web tasks
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Today, people perform many types of tasks on the web, including those that require multiple web sessions. In this article, we build on research about web tasks and present an in-depth evaluation of the types of tasks people perform on the web over multiple web sessions. Multisession web tasks are goal-based tasks that often contain subtasks requiring more than one web session to complete. We will detail the results of two longitudinal studies that we conducted to explore this topic. The first study was a weeklong web-diary study where participants self-reported information on their own multisession tasks. The second study was a monthlong field study where participants used a customized version of Firefox, which logged their interactions for both their own multisession tasks and their other web activity. The results from both studies found that people perform eight different types of multisession tasks, that these tasks often consist of several subtasks, that these lasted different lengths of time, and that users have unique strategies to help continue the tasks which involved a variety of web and browser tools such as search engines and bookmarks and external applications such as Notepad or Word. Using the results from these studies, we have suggested three guidelines for developers to consider when designing browser-tool features to help people perform these types of tasks: (a) to maintain a list of current multisession tasks, (b) to support multitasking, and (c) to manage task-related information between sessions. © 2012 Wiley Periodicals, Inc.