How to use behavioral research insights on trust for HCI system design

Authors:
Matthias Söllner;Axel Hoffmann;Holger Hoffmann;Jan Marco Leimeister
Affiliations:
Kassel University, Kassel, Hesse, Germany;Kassel University, Kassel, Hesse, Germany;Kassel University, Kassel, Hesse, Germany;Kassel University, Kassel, Hesse, Germany
Venue:
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Year:
2012

Citing 6
Cited 1

Editorial

International Journal of Human-Computer Studies - Special issue: Trust and technology
Special Issue: Trust in Online Environments

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Abstract

Trust has been shown to be a major antecedent of technology acceptance and usage. Consequently, behavioral research has created vast insights on trust building. However, only a small fraction of the existing literature also shows ways of systematically including these insights into system design. Hence, the potential of most behavioral insights on trust for developing new systems often remains only partly realized. To alleviate this problem, we present a way to systematically derive trust-supporting design elements using trust theory. Using a laboratory experiment, we show that the trust-related design elements derived from theory are regarded as being important by the participants, and significantly increased their trust in a restaurant recommendation system as well as in their intention to use it in the future.