Considerate supervisor: an audio-only facilitator for multiparty conference calls

Authors:
Rahul Rajan;Cliff Chen;Ted Selker
Affiliations:
Carnegie Mellon Silicon Valley, Mountain View, California, USA;Carnegie Mellon Silicon Valley, Mountain View, California, USA;Carnegie Mellon University, moffett , California, USA
Venue:
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Year:
2012

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Abstract

This paper shows that automated feedback on an audio-only channel can reduce dominance in collaborative tasks. In a study of multiple three-person distributed groups solving Hangman, a word guessing game, the Considerate Supervisor reduced the difference between the most dominant and the most dormant participants significantly. This paper points towards opportunities for computers to improve communication between people through a pro-active and considerate interface, and calls for further exploration of the effectiveness of such interfaces.