Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Information Engineering: Introduction
Information Engineering: Introduction
Introduction to Database Systems
Introduction to Database Systems
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
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This report presents a case study of the implementation of a sales support system used by the Volvo/Renault retailers. The system is used when the car dealers are doing business with the customers. In this report the effects of the system on the business process are presented and analysed. The analysis is made from a communicative action perspective and the analyses show that the system cannot only be seen as a system that provides information to the car dealer and the customer, the system also affects the business process and the negotiation between the customer and the car dealer in a much more sophisticated way. The analysis also empasizes how important the quality of the communication is in the business process and how the system has affected this quality.