The vocabulary problem in human-system communication
Communications of the ACM
Information-seeking strategies of novices using a full-text electronic encyclopedia
Journal of the American Society for Information Science
A behavioral approach to information retrieval system design
Journal of Documentation
A behavioural model for information retrieval system design
Journal of Information Science
Where should the person stop and the information search interface start?
Information Processing and Management: an International Journal
Journal of the American Society for Information Science
Cognitive process as a basis for intelligent retrieval systems design
Information Processing and Management: an International Journal
Information seeking in electronic environments
Information seeking in electronic environments
Supporting collaborative learning during information searching
CSCL '95 The first international conference on Computer support for collaborative learning
Evaluating user interfaces to information retrieval systems: a case study on user support
SIGIR '96 Proceedings of the 19th annual international ACM SIGIR conference on Research and development in information retrieval
Human-computer interaction
An informal information-seeking environment
Journal of the American Society for Information Science - Special issue on current research in human-computer interaction
Usability Engineering
Information Retrieval
Interactive System Design
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The paper starts with an overview of major problems hindering effective interactions with information retrieval systems. A brief review of models of the interaction taking place during information seeking is then provided with the aim of lying the ground for yet another model based on two levels of interaction: presentation and navigation. The former encompasses interactions with the user interface of the retrieval system, whereas the latter deals with the interaction that users experience with the information resource. It is claimed that this second level of interaction can be framed as an exploratory learning process and that its analysis provides adequate support for designing and evaluating information access systems.