Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Readings in knowledge acquisition and learning
Engineering design: a synthesis of views
Engineering design: a synthesis of views
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QUEM: An Achievement Test for Knowledge-Based Systems
IEEE Transactions on Knowledge and Data Engineering
An ethnographic approach to design
The human-computer interaction handbook
Using uncertainty to inform information sufficiency in decision making
EPCE'11 Proceedings of the 9th international conference on Engineering psychology and cognitive ergonomics
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Motivation - To increase the benefits that product designers derive from use of computer decision aids in their daily design work. Research approach - The process followed by product designers was observed through a combination of ethnographic and protocol studies to identify needs and constraints in a typical work context. Findings - The results suggest that design decisions are tightly intertwined with information seeking activities, and require great exploration flexibility. Research Implications - the benefits and appeal of decision aids might be greatly increased for product designers by additionally supporting information seeking activities that inform decisions. Originality/Value - This approach represents a paradigm shift towards a broader view of decision making as flexible set of activities that includes assessment of information adequacy and information seeking. Take away message - Practical decision aids for design need to augment rather than replace human judgment, and support a range of intertwined activities while limiting the data entry burden.