Human and organizational error as a basis for process reengineering: with applications to systems integration planning and marketing

• Authors: J. M. Nieves;A. P. Sage
• Venue: IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
• Year: 1998

This paper presents the results of research on how assessment of the incidence and causes of human and organizational error in implementing processes can be utilized as a partial basis for the reengineering of organizational structures and processes. A systems integration environment was used as a site for empirical observation. A model was developed for the life cycle process of preparing a systems integration proposal involving integration of commercial-off-the-shelf (COTS) software and hardware, services, and value-added products. This model was used as a basis for analysis of errors committed during the life cycle process. From this analysis follows development of strategies for workflow and process reengineering. The identified approach can form part of a coordinated effort to reengineer vital processes within an organization with minimization of specific errors as a primary goal in efforts that involve the planning and engineering of systems