Pareto charting using multifield freestyle text data applied to Toyota Camry user reviews

  • Authors:
  • Theodore T. Allen;Hui Xiong

  • Affiliations:
  • The Ohio State University, 1971 Neil Avenue – 210 Baker Systems, Columbus, OH 43210-1271, USA;The Ohio State University, 1971 Neil Avenue – 210 Baker Systems, Columbus, OH 43210-1271, USA

  • Venue:
  • Applied Stochastic Models in Business and Industry
  • Year:
  • 2012

Quantified Score

Hi-index 0.00

Visualization

Abstract

This article proposes a method for Pareto charting that is based on unsupervised, freestyle text such as customer complaint, rework, scrap, or maintenance event descriptions. The proposed procedure is based on a slight extension of the latent Dirichlet allocation method to form multifield latent Dirichlet allocation. The extension is the usage of field-specific dictionaries for multifield databases and changes to recommended default prior settings. We use a numerical study to motivate the prior setting selection. A real-world case study associated with user reviews of Toyota Camry vehicles is used to illustrate the practical value of the proposed methods. The results indicate that only 4% of the words written by Consumer Reports reviewers from the last 10 years relate to the widely publicized unintended acceleration issue. Copyright © 2012 John Wiley & Sons, Ltd.